Privacy Policy

Last updated: [Insert Current Date]

Hyltonhill Estate Agents is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Who We Are

Hyltonhill Estate Agents operates the website Hyltonhill.co.uk. We are a UK-based estate agency providing property services.

Contact Details:

Website: Hyltonhill.co.uk
Email: hyltonhill@hyltonhill.co.uk
Phone: 01782 212222
Address: The Westbury Centre, Westbury Park, Newcastle-under-Lyme, Staffordshire, ST5 4LY

2. Information We Collect

Personal Information You Provide
When you use our contact form or contact us directly, we may collect:

Your name
Email address
Phone number
Property address or area of interest
Message content and enquiry details
Any other information you choose to provide

Information Collected Automatically
When you visit our website, we automatically collect:

IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Date and time of visits
Referring website addresses
Device information (mobile, tablet, desktop)

This information is collected through cookies and similar tracking technologies, including Google Analytics.

3. Cookies and Google Analytics

Cookies We Use
Our website uses cookies to:

Remember your preferences
Analyze website traffic and usage patterns
Improve our website performance

Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as:

How often users visit our site
What pages they visit when they do so
What other sites they used prior to coming to our site

Google Analytics uses cookies to collect this information. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Managing Cookies
You can control and delete cookies through your browser settings. However, if you delete or disable cookies, some features of our website may not function properly.

4. How We Use Your Information

We use your personal information to:

Respond to your property enquiries and requests
Provide estate agency services
Contact you about properties that may interest you (with your consent)
Improve our website and services
Analyze website usage and traffic patterns
Comply with legal and regulatory requirements
Protect our business interests and legal rights

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data on the following legal bases:

Consent: When you provide information through our contact form or agree to receive marketing communications
Legitimate Interests: To operate our business, improve our services, and analyze website usage
Contract: To provide estate agency services you have requested

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety, or that of others
In connection with a business transfer or sale (with appropriate safeguards)

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

Contact form enquiries are typically retained for 2 years unless you request earlier deletion.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access
Alteration, disclosure, or destruction
Accidental loss or damage

However, no method of transmission over the internet or electronic storage is 100% secure.

10. International Data Transfers

Your personal information is processed and stored within the UK. If we need to transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place.

11. Children's Privacy

Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by:

Posting the updated policy on our website
Updating the "Last updated" date at the top of this policy

13. Complaints

If you have concerns about how we handle your personal data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: hyltonhill@hyltonhill.co.uk
Phone: 01782 212222
Address: The Westbury Centre, Westbury Park, Newcastle-under-Lyme, Staffordshire, ST5 4LY

Written By: George Post date: Mon, 07/21/2025 - 20:28